Privacy Policy

North Wales Holiday Rentals Ltd (“NWHR,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose your personal data when you use our services, including when you book a Caravan through us or interact with our website.

  1. Data Controller

North Wales Holiday Rentals Ltd is the data controller responsible for your personal data.

  1. Information We Collect

We collect personal information necessary to provide our services and manage your bookings. This may include:

  • Contact Information: Your name, address, email address, phone number.
  • Booking Details: Information related to your Caravan booking, such as arrival and departure dates, number of guests, and payment information.
  • Identification Documents: In some cases, we may need to collect identification documents (e.g., for security purposes or to comply with legal obligations).
  • Payment Information: Your payment card details or bank account information (we use secure payment processors, but we may store some information for processing refunds, etc.).
  • Communication Data: Records of our communications with you, including emails, phone calls, and messages.
  • Website Usage Data: Information about how you use our website (e.g., IP address, browser type, pages visited) (see section on Cookies).
  1. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To process your bookings, manage your reservations, and communicate with you about your stay.
  • To Process Payments: To facilitate and process payments for your bookings.
  • To Communicate with You: To respond to your inquiries, provide customer support, and send you important information about your booking.
  • To Improve Our Services: To analyse website usage and improve our services and website functionality.
  • To Comply with Legal Obligations: To comply with applicable laws and regulations.
  • Marketing: With your consent, to send you promotional emails or newsletters about our services. You can opt out of marketing communications at any time.
  1. Data Retention

We will retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations.

  1. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

  • Service Providers: Third-party service providers who assist us with payment processing, website hosting, and other business operations.
  • Park Management: We may need to share your information with the management of the holiday park where the Caravan is located to facilitate your booking and ensure a smooth stay.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or to protect our legal rights.
  • Caravan Owners: We may disclose your information to Caravan owners to facilitate your booking and ensure a smooth stay.
  1. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption of data in transit and at rest, the use of secure servers with firewall protection, restricted access controls based on roles and responsibilities, and regular security assessments.

  1. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal data we hold about you.
  • Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  • Erasure: You have the right to request that we delete your personal data (under certain circumstances).
  • Restriction of Processing: You have the right to request that we restrict the processing of your personal data.
  • Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
  • Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise your rights, please contact us using the contact details provided below.

  1. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files that are stored on your device. You can manage your cookie preferences through your browser settings.

  1. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

  1. Contact Us

For purposes of EU data protection North Wales Holiday Rentals Ltd are the data controller of your personal information, If you have any questions or concerns, you may contact us at info@nwhr.co.uk. Alternatively, you may write to us at:

Tom & Emma
81 Glan Y Mor Road
Penrhyn Bay
Llandudno
LL30 3PF